RETURNS

Our Returns Policy

Order confidently from us, knowing you may return any products within 30 days of receipt for a refund or exchange as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. We always aim to process returns as quickly as possible within 5 days of our receipt however, it can take slightly longer during busier periods.

If you wish to exchange an item for another size or colour, return it to us within 30 days of delivery and we will send you the replacement item free of any additional delivery charges. We can only exchange an item for an alternative size or colour if both items are advertised for the same price.

You will receive an email once your refund or exchange has been processed. Refunds will be made using the same payment method used for your original transaction.

Returning Online Orders

We offer a free Royal Mail Tracked service on all orders sent to a UK mainland address.

Simply attach the reply-paid sticker to the original packaging and take the parcel to your local Post Office. The parcel will then be tracked all the way back to our warehouse. This reply-paid sticker covers a parcel weighing up to 5kg.

You can follow the parcel's progress by visiting the Royal Mail website and entering the 13-digit tracking number. We strongly recommend that you obtain proof of postage from the Post Office, as the receipt contains the tracking number and is also proof that you returned the items.

You may also send the return by a carrier of your choice at your own cost to Wrap London Returns, 2 Rothley Lodge, Loughborough Rd, Leicester, LE7 7NL.

Return Label

If you need a new returns label, please call us on 0800 066 8018 Monday to Friday, from 8.30am to 10.30pm.

Royal Mail Collections

For a small fee, your local postman or postwoman can either collect your parcels from your front door or from a designated safe space. Simply use the return label provided by us and book the collection for your return. All you need to do is enter the tracking number printed on the label and pick a date.

Faulty Returns

Unfortunately, garments can occasionally be faulty, either due to a manufacturing issue or through wear. If you identify a fault on delivery, please return the item using the enclosed returns label and we will replace it (subject to stock availability).

If the item is returned within our 30-day returns period and we are unable to replace it, we will issue a full refund.

If your item develops a fault within the first 12 months of wear but outside of our 30-day returns period, please request a free returns label. Please also include as much detail as possible to help us understand the issue. We will usually offer a replacement (subject to availability), a repair, or a gift card of the same value.

We are unable to accept returns for items purchased more than 12 months ago.

Your Right to Cancel

We have our own returns policy. Please note that this returns policy does not affect your right to cancel your contract with us under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Regulations").

Please note that the right to cancel under the Consumer Regulations will not be available in some circumstances. For instance, if you wish to cancel only part of an order, if you wish to cancel your order over 14 days after receipt of the goods or if you would like us to cover the cost of return postage, however, our own returns policy might be applicable.

If you want to learn more about your right to cancel under the Consumer Regulations and Effects of Cancellation, please click here.