DELIVERY & RETURNS

We send our goods out to you in sturdy cardboard boxes, with the contents hand wrapped in tissue paper. Our boxes are made of 75% recycled materials and are themselves 100% recyclable.

STANDARD UK DELIVERY - £4.95
Standard delivery within the UK costs £4.95 irrespective of the weight of the parcel. Orders should ordinarily arrive within 5 days (excluding Sundays). However during busy periods deliveries may take up to 10 days. If no-one is at the specified delivery address when the courier attempts delivery, you can ask them to leave the package in a 'safe place' - i.e. in the porch, with a neighbour etc. Simply enter your designated place under delivery instructions as part of your order. If the courier is unable to complete delivery after a maximum of 3 attempts the parcel will be returned to sender and you will be refunded.

NEXT DAY UK DELIVERY - £8.95
We do offer a next-day delivery service for UK addresses only, with orders of in stock items placed on weekdays before 4pm guaranteed to arrive the next working day in personal courier areas only. This costs £8.95.
If no-one is at the specified delivery address when the courier attempts delivery, you can ask them to leave the package in a 'safe place' - i.e. in the porch, with a neighbour etc. Simply enter your designated place under delivery instructions as part of your order

Our next day service is available for orders placed for delivery Monday to Saturday. Unfortunately we are not able to make deliveries on a Sunday or on bank holiday Mondays, nor can we provide a next day service to Jersey, the Channel Islands, Scottish Highlands, counties north of West Lothian or Northern Ireland.

DELIVERY DETAILS
Stock permitting, all orders are usually despatched within 48 hours of being accepted, to arrive with UK customers within 5 days (excluding Sundays). However, during busy periods delivery may take up to 10 days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. If you do not wish to accept the new delivery date, simply email customercare@wraplondon.co.uk or call 0845 120 4940 and we will cancel your order. All calls are charged at local rate. Your credit/debit card will not have been charged as your order will not have been despatched.

The delivery period stated within which you will receive your order is an approximate. Goods will be sent to the address given by you in your order. If you are ordering more than 1 item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.

DELIVERY TO FRANCE - £8.95
If you are ordering from France we offer the Colissimo delivery service. This is charged at £8.95 an order and you can expect delivery within 7 days (excluding weekends and public holidays). We are happy to fulfil orders to France directly from the UK site. Free returns are not available to addresses outside of the UK, any returns are at the recipients costs.

EUROPEAN DELIVERY - £18.00
If you are ordering from Germany, please re-direct to your local site www.wrap-london.de for a swifter service.

We are happy to fulfill orders to most other European addresses, from the UK site. These are charged at £18.00 an order and can take up to a week to arrive. Free returns are not available to addresses outside of the UK, any returns are at the recipients costs.

REST OF THE WORLD - £20.00
If you are ordering from the USA, please re-direct to your local site www.wraplondon.com for a swifter service. We are happy to fulfill orders to most other addresses outside Europe, from the UK site. These are charged at £20 an order and can take up to 10 days to arrive. This price does not include any import duties or local taxes, for which the recipient is responsible. Free returns are not available to addresses outside of the UK, any returns are at the recipients costs.

TRACKING YOUR INTERNATIONAL DELIVERY
Most international deliveries are sent by courier and the progress of your delivery can be tracked through their website. However, deliveries to the following countries are sent by Royal Mail International and cannot be tracked on line.

Europe
Turkey, Italy, Cyprus, Malta, Greece, Czech Republic and Romania

Rest of the world
Australia, Israel, Puerto Rico, Saudi Arabia, South Africa, Zambia, Russian Federation

Please note customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.

 

RETURNS POLICY
Order confidently from us, knowing you may return any products within 21 days of receipt for a refund or exchange as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. We always aim to process returns as quickly as possible within 5 days of our receipt however, it can take slightly longer during busier periods.

FREE TRACKED RETURNS
We offer a free Royal Mail tracked returns service on all full price orders sent to a UK address. Simply attach the reply-paid sticker that appears at the bottom of your despatch note to the original packaging and take the parcel to your local Post Office. The parcel will then be tracked all the way back to our returns warehouse. This reply-paid sticker covers a parcel weighing up to 5kg. You can follow the parcelís progress by visiting the Royal Mail website http://www.royalmail.com/track-trace and entering the 13 digit tracking number. We strongly recommend that you obtain proof of postage from the post office as the receipt contains the tracking number. It is also proof that you returned the order.

Free returns are not available during sale periods.

HERMES COLLECT AND RETURNS SERVICE
If it is not convenient for you to get to the Post Office we have agreed a special rate with our delivery partner Hermes. One of their team of couriers can collect your parcel directly from your home or place of work. The parcel will be tracked from collection to delivery and the price of a mainland courier collection is £2.70 per parcel. Services to remote area postcodes IM, HS and ZE charged at £4.99 per parcel.

If you prefer you can drop your parcel off at one of the many local ParcelShops™ operated by MyHermes. ParcelShops™ are located in small corner shops, convenience stores, garage forecourts and local independent stores. These shops have long opening hours and are generally located within residential areas making it easy and convenient to use.

To arrange a courier collection and for a list of your local ParcelShops™ visit www.myhermes.co.uk/returns/wrap