We send our goods out to you in sturdy cardboard boxes, with the contents hand wrapped in tissue paper.
Our boxes are made of 75% recycled materials and are themselves 100% recyclable.
STANDARD UK DELIVERY - £4.95
Standard delivery within the UK costs £4.95 irrespective of the weight of the parcel. Orders should ordinarily arrive within 5 days (excluding Sundays). However during busy periods deliveries may take up to 10 days. If no-one is at the specified delivery address when the courier attempts delivery, you can ask them to leave the package in a 'safe place' - i.e. in the porch, with a neighbour etc. Simply enter your designated place under delivery instructions as part of your order. If the courier is unable to complete delivery after a maximum of 3 attempts the parcel will be returned to sender and you will be refunded.
NEXT DAY UK DELIVERY - £8.95
We do offer a next-day delivery service for UK addresses only, with orders of in stock items placed on weekdays before 2pm guaranteed to arrive the next working day in personal courier areas only. This costs £8.95.
If no-one is at the specified delivery address when the courier attempts delivery, you can ask them to leave the package in a 'safe place' - i.e. in the porch, with a neighbour etc. Simply enter your designated place under delivery instructions as part of your order
Our next day service is available for orders placed for delivery Monday to Saturday. Unfortunately we are not able to make deliveries on a Sunday or on bank holiday Mondays, nor can we provide a next day service to Jersey, the Channel Islands, Scottish Highlands, counties north of West Lothian or Northern Ireland.
Stock permitting, all orders are usually despatched within 48 hours of being accepted, to arrive with UK customers within 5 days (excluding Sundays). However, during busy periods delivery may take up to 10 days.
In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. If you do not wish to accept the new delivery date, simply email firstname.lastname@example.org
or call 0845 120 4940 and we will cancel your order. All calls are charged at local rate. Your credit/debit card will not have been charged as your order will not have been despatched.
The delivery period stated within which you will receive your order is an approximate. Goods will be sent to the address given by you in your order. If you are ordering more than 1 item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.
EUROPEAN DELIVERY - £18.00
If you are ordering from either Germany or France, please re-direct to your local site www.wrap-london.de
for a swifter service
We are happy to fulfill orders to most other European addresses, from the UK site. These are charged at £18.00 an order and can take up to a week to arrive. Free returns are not available to addresses outside of the UK, any returns are at the recipients costs.
REST OF THE WORLD - £20.00
If you are ordering from the USA, please re-direct to your local site www.wraplondon.com
for a swifter service.
We are happy to fulfill orders to most other addresses outside Europe, from the UK site. These are charged at £20 an order and can take up to 10 days to arrive. This price does not include any import duties or local taxes, for which the recipient is responsible. Free returns are not available to addresses outside of the UK, any returns are at the recipients costs.
TRACKING YOUR INTERNATIONAL DELIVERY
Most international deliveries are sent by courier and the progress of your delivery can be tracked through their website. However, deliveries to the following countries are sent by Royal Mail International and cannot be tracked on line.
Turkey, Italy, Cyprus, Malta, Greece, Czech Republic and Romania
Rest of the world
Australia, Israel, Puerto Rico, Saudi Arabia, South Africa, Zambia, Russian Federation
Please note customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.
Order confidently from us, knowing you may return any products within 21 days of receipt for a refund or exchange as long as those products are unwashed, unworn (except for the purposes of trying on) and with the original tags attached. We always aim to process returns as quickly as possible within 5 days of our receipt however, please allow up to 10 days during busy periods.
We offer a free returns service on all full price orders sent to a UK address. Simply attach the reply-paid sticker that appears at the bottom of your despatch note to the original packaging. This label covers a parcel weighing up to 5kg. We strongly recommend that you obtain proof of postage. A free proof of postage certificate from the Post Office will allow you to claim for a lost parcel, up to the value of £46.00. If the value of the order you are returning is greater than £46.00, we recommended you use Special Delivery Next Day which has a compensation service of up to £2,500. This service is available at the Post Office and prices currently start at £5.45. All of these prices and services are subject to change by the Post Office.
Free returns are not available during sale periods.